Yu Kok Yong

Problem A user has successfully connected to IDE Services License Vault whilst the License Vault has valid ReSharper/dotUltimate licenses within it. However, ReSharper in Visual Studio suddenly sho...

Problem JetBrains IDEs (e.g., PyCharm) exhibit significant latency/slow performance on various Linux machines when operating behind the corporate proxy. Clearing JetBrains caches and configuration ...

Problem When launching PyCharm and IntelliJ IDEA from the Toolbox App, the IDEs enter trial mode instead of Pro and Ultimate mode respectively, even though the managed settings are applied (as indi...

Problem IDE Services Cloud users are encountering the error message: "Invalid request. Please try again or contact your administrator" alongside "hub-auth-too-many-requests: The authentication serv...

Question How do I know the NAT or egress IP address of my JetBrains Hub instance https://<instanceName>.oauth.jetbrains-ide-services.com/ so that I can configure firewall rules for it? Answer The r...

Problem Users experienced issues with activated licenses in an IDE (e.g. IntelliJ IDEA), where frequent license re-authentication requests occur almost daily. Cause The issue lies in the expired en...

Problem Recurring error logs such as: Failed to notify AiPlatformLicenseListener Failed to put event about license update to the queue: listener=AiPlatformLicenseListener, result=FAIL_CANCELLED T...

Problem Repeated system crashes due to high CPU utilization. Investigation points to the salt-minion service as a primary contributor to these spikes. Cause The salt-minion service, part of the Sal...

Problem User was unable to start up the JetBrains IDE Services server for the first time. The application connected to the local PostgreSQL database, but fails with an error to "Review the DB migra...

Problem A user cannot log in to JetBrains Account through the Toolbox App using an SSO/Auth module configured by their organization, such as Entra ID or Okta. The login page does not offer the orga...