Unable to login to JetBrains Account through the Toolbox App using Customized SSO/Auth Module

Problem

A user cannot log in to JetBrains Account through the Toolbox App using an SSO/Auth module configured by their organization, such as Entra ID or Okta. The login page does not offer the organization’s expected sign-in method.

Explanation

JetBrains Account and IDE Services use different authentication configurations. The SSO/Auth module configured for IDE Services is not applied to the JetBrains Account login page. The JetBrains Account login page does not support using an organization’s custom auth module configured for IDE Services. This behavior is expected.

Workaround

To log in to JetBrains Account, use one of the available sign-in methods on the login page. If needed, the user should use a JetBrains Account that is accessible through one of these supported login methods: