OAuth 2.0 Error: hub-auth-too-many-requests

Problem

IDE Services Cloud users are encountering the error message: "Invalid request. Please try again or contact your administrator" alongside "hub-auth-too-many-requests: The authentication service is temporarily overloaded. Please try again later."

Cause

The error is caused by multiple login attempts being throttled due to a stuck background sync.

Workaround

1. Access https://<ide-services-domain-name>.oauth.jetbrains-ide-services.com/loginOptions to review the list of available auth modules in your IDE Services Cloud <-> Hub instance.
2. Try to log in with the alternative auth module if it exists. Otherwise, try to re-login with the same auth module.
3. If the same error occurs, please try again with the browser's Incognito/InPrivate mode to bypass potential cached issues.
4. If the issue persists after trying all above steps, please reach out to the support team for further remediation and provide the exact time stamp when reproducing the error, along with the auth module used to log in.

Additional Information

• Auth Modules Inquiries & Safe Practices for Configuring Auth in IDE Services Cloud