Cannot assign Business plan to a user in JetBrains Central Console

Symptoms

After the purchase of the Business plan in JetBrains Central Console, the Business plan subscription (shown as JetBrains AI Business) appears in the license list, but it cannot be assigned to a user:

• In Licensing | Products and services | View licenses, the Assigned to column for the JetBrains AI Business row is empty, and no action assigns it to a user.
• The IDE shows that no available license exists when the user opens AI-powered features, even though the organization has AI credits.

Cause

The Business plan is not a per-user license, so it cannot be assigned on the license list. It is an organization-level plan for AI governance features, and it is billed per AI seat. An AI seat allows one user with AI access to use AI-powered features. Seats are in a shared pool and are not tied to specific users.

A seat is assigned automatically when AI access is granted to a user, and it goes back to the pool when AI access is revoked. If the organization has more users with AI access than seats, the users who got AI access last have no seat. These users cannot use AI-powered features and do not consume AI credits.

On the Basic plan, there are no AI seats. Every user with AI access can use AI-powered features within their AI credit limit.

Resolution

To find out who has an AI seat:

1. In the sidebar, under AI governance, select Access.
2. Select the Users tab.
3. Look at the Seat column. Users with AI access but no seat have the No seat tag.

To give a seat to a specific user:

1. If no seats are available, revoke AI access from a user who does not need it. The released seat goes to the user who has waited longest. Refer to Revoke AI access.
2. If the user does not have AI access, grant AI access to the user directly. A user with direct AI access gets a seat immediately.
3. To give seats to more users, buy additional AI seats.

If the organization needs AI for its users but not the AI governance features, the Basic plan is sufficient. To go back to the Basic plan, cancel the Business plan subscription as described in Switch to the Basic plan. The switch takes effect at the end of the current billing period. AI credits are not affected. If you need to have it cancelled immediately, contact JetBrains Sales.

For more information, refer to AI seats and Manage plans.