Information about AI Credits Consumption of user is missing from AI Statistics in JetBrains Central Console

Problem

Information about the AI Credits Consumption of a specific user is missing or incorrect on the AI Statistics page in JetBrains Central Console.

Cause

The user seems to be logging in with a different email address than the one linked to the organization in JetBrains Central Console. This discrepancy in email addresses prevents the AI usage statistics from being attributed to the expected account within the report.

Resolution

To resolve this, the user should re-login to JetBrains services using the email address registered to the organization. This will ensure that the AI usage statistics are correctly linked to the organization and appear in the report.

Additionally, JetBrains is working on improving this functionality to avoid such discrepancies in the future when users use multiple email addresses. For now, the provided workaround should address the issue.