Missing Console Options in JetBrains Account

Background/Situation

The user encountered an issue while trying to access the JetBrains Console options using the regular account user. The Console options were missing, and this may have been influenced by the simultaneous use of multiple accounts.

Question

Why were the JetBrains Console options missing, and how to avoid this from occurring in the future?

Answer

This issue likely occurred because the user was logged into their personal user account, which does not have access to organization management. JetBrains Account currently does not support seamless simultaneous use of multiple accounts within the same environment or an account selection mechanism during sign-in.

To resolve this issue:

1. Clear the cache from the browser.
2. Re-login to the JetBrains Console using the correct organization admin account.

To avoid this issue in the future:

• Always ensure that the correct account is used for administrative tasks.
• As of now, simultaneous use of multiple accounts is not supported, so users need to log out from one account before switching to another.

If any issues persist, reach out to JetBrains Support.