Problem
The button Retry authentication does nothing when it is clicked: no browser window is opened, and no licence is allocated to the user.
There is the following warning in the log file:
The process cannot access the file because it is being used by another process
--- EXCEPTION #1/2 [HttpListenerException]
Message = “The process cannot access the file because it is being used by another process”
ExceptionPath = Root.InnerException
NativeErrorCode = 32
ClassName = System.Net.HttpListenerException
Data.ThreadLocalDebugInfo = “Show license dialog”
HResult = E_FAIL=EFail=80004005
Source = System
StackTraceString = “
at System.Net.HttpListener.AddAllPrefixes() in AddAllPrefixes.il:line IL_0061 mvid D493
at System.Net.HttpListener.Start() in Start.il:line IL_00A5 mvid D493
at JetBrains.Application.License2.OAuth.HttpRequestHandler..ctor(Lifetime lifetime, ILogger logger, Int32 port)
at JetBrains.Application.License2.OAuth.OAuthenticator.TryCreateHttpRequestHandler(Lifetime lifetime, IEnumerable`1 portRange) in TryCreateHttpRequestHandler.il:line IL_002E mvid C61E
”
Resolution
Try restarting the computer. If this does not resolve the issue, please collect logs and contact support.
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