TeamCity – Support

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How-tos and troubleshooting articles, grouped by topic.

Troubleshooting

This section includes articles related to: issues that require extensive troubleshooting, that may not have a clear solution or workaround; using built-in TeamCity diagnostics and troubleshooting functionality; using third-party troubleshooting tools; contacting TeamCity Support.

Cannot log in to TeamCity after password reset: use the username, not the email High CPU usage on Microsoft SQL Server by TeamCity queries TeamCity Maintenance page - 403 Forbidden: CSRF Header X-TC-CSRF-Token does not match CSRF session value Branch details not visible Build stuck in the queue due to "Waiting for pending UI settings changes to complete" after changing project settings when Versioned Settings are enabled and the VCS branch is protected Taking automatic memory dumps during JVM's OOM errors

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Licensing

This section includes articles related to TeamCity On-Premise licensing. The articles about TeamCity Cloud licensing are located in the 'TeamCity Cloud licensing' section.

Using a single TeamCity license in multiple TeamCity Server installations Online license verification failed: UNKNOWN_HOST Using the production server license in the testing environment Additonal license to test TeamCity upgrade Viewing all active licenses on the Administration > Licenses page Prices of TeamCity On-Premise licenses

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System administration

This category includes articles related to: machine that hosts TeamCity components; third-party software used by TeamCity components; installation, updates, and maintenance of TeamCity components; TeamCity Administrator functionality (users management, plugin installation, etc.); issues that require TeamCity Administrator functionality to be resolved. The articles in this category apply only to TeamCity On-Premise, as maintenance and administration of TeamCity Cloud instances are handled by JetBrains.

Mitigation of eMudhra CA compromise Build on EC2 agent is canceled: Agent <agent_name> unregistered: Agent has unregistered TeamCity build agents do not detect .NET CLI on Ubuntu 22.04-24.04 The search syntax used in advanced search on Admin > All Builds page TeamCity fails to startup: DSL plugin compilation failed How to check the version of Java used by the build agent in the TeamCity UI

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Project administration

This section includes articles on creating, configuring, and managing TeamCity projects, build configurations, pipelines, and related topics. The articles in this section may apply to both TeamCity On-Premise and TeamCity Cloud.

Changing an Environment Variable During a TeamCity Build The text in the build logs gets masked with * Git SSH proxy configuration is not applied on the build agent Build checks out an old (i.e., non-latest) Git revision Builds Triggered Unexpectedly for Recreated Branches Without an Open Pull Request The build log text in TeamCity UI is small

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Integrations

This category includes articles on integrating TeamCity with third-party systems, such as TeamCity REST API usage, plugins, VCS hosting integrations, and so forth. The articles in this category may apply to both TeamCity On-Premise and TeamCity Cloud.

TeamCity REST API returns state deleted or unknown for a queued build: build queue merge What are the permissions of the built-in build-level user (teamcity.auth.userId) Java Unreal Engine 5.4 builds are canceled for no apparent reason Build's customization property doesn't return the list of customized settings How to get the status of the previous build using REST API How to download the build log using REST API

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TeamCity Cloud

This category includes articles covering the topics specific to TeamCity Cloud.

TeamCity Cloud licensing

OIDC JWT Plugin installation and setup in TeamCity Cloud [OUTDATED] iOS 26.5 unavailable for builds in TeamCity Cloud using JetBrains macOs agents System administrator can't update the profile information of another user The data cleanup schedule in TeamCity Cloud instance Build stays in the queue with the "The maximum number of concurrent builds on JetBrains-hosted agents is reached" message Updating the installed in TeamCity Cloud tools

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