AI Assistant access blocked or shows incorrect AI credits limit

Problem

AI Assistant access is blocked in the IDE, with error messages indicating “Insufficient account balance” and “You’ve used all the AI quota assigned to your seat for this period.” Even with available organizational credits, the AI quota in the IDE consistently resets to an incorrect number of credits left after triggering any AI action. The AI Assistant functionality remains unavailable, preventing usage despite verified credit availability and license validity.

Cause 

The JetBrains Account used in the IDE had two email addresses linked. As a result, the AI Assistant plugin incorrectly associated the current session with the account, which had no AI credits assigned. This identity mismatch caused the quota management system to attribute quota checks and usage to an account not entitled to credits, resulting in all AI Assistant requests failing with balance errors regardless of actual entitlements.

Resolution

1. Unlink the secondary/billing email address from the active JetBrains Account as described in the official JetBrains Account documentation (‘Unlink an email address from your account’ section).
2. Re-login to the IDE using the correct JetBrains Account credentials.

This ensures that the AI Assistant accesses the correct user seat with the assigned quota, restoring normal quota assignment and plugin operation. AI Assistant should now function with the correct quota and access rights.