Toolbox App: Incorrect IDE versions installed on macOS Apple Silicon

Problem

The JetBrains Toolbox App downloads and installs IDE versions incompatible with Mac computers using Apple Silicon (ARM architecture).

Cause

The issue occurs because the Intel-based (amd64) version of the Toolbox App is being distributed and run via Rosetta 2. This results in the download of Intel-based IDE versions instead of native ARM (aarch64) versions.

Resolution

1. Verify Toolbox App Version:

   • Ensure the JetBrains Toolbox App is an ARM-compatible version. This can be downloaded from www.jetbrains.com/toolbox-app/.

2. Update Toolbox App:

   • If the current Toolbox App is running via Rosetta 2, uninstall it.
   • Download and install the ARM-compatible version.

3. Reinstall IDEs:

   • After installing the correct Toolbox App version, uninstall all currently installed IDEs.
   • Reinstall the IDEs through the updated Toolbox App, ensuring native ARM versions are downloaded.

4. Log and System Information Submission:

   • If issues persist:
     • Collect and share complete Toolbox logs. The logs can be found at ~/Library/Logs/JetBrains/Toolbox/
     • Use the --debug flag to launch the Toolbox App if normal logs are unavailable: jetbrains-toolbox --debug
     • Provide system information as described in Apple system information guide.
     • Upload logs and details to uploads.jetbrains.com and share the upload ID when reporting the issue.