Troubleshooting AI Assistant License-related issues for ReSharper

Issue

Can't activate AI Assistant License.

Required conditions

1. ReSharper version

Check that the ReSharper version is 2023.3 or higher.

2. ReSharper license:

Please check the following article: Is JetBrains AI subscription included in the All Products Pack or dotUltimate?

3. AI Pro licenses should be:

• purchased for the same JB Account as the ReSharper license or
• linked to the JB Account with ReSharper license (see this article to know how to link JB account by email)

4. Enabled AI Assistant on the organization level (not applicable for personal IDE licenses)

If your license is corporate, then AI Assistant for your company should be enabled.

• If there is no administrator for your company assigned, please contact Sales by submitting the issue here.

  Note: At the moment, users can't start an AI Assistant trial if their license was obtained from License Vault or License Server. To try JetBrains AI in your company, please request a corporate trial (contact Sales by submitting the issue here). See more details in this article.

5. User's location

Due to the restrictions imposed by the providers of AI services connected to JetBrains AI, usage of the service is only permitted for locations listed in JetBrains AI Service Territory Limitations.

6. JetBrains Account

Please note that logging into JB Account is required to use the AI Assistant.

To activate an AI do the following:

• enable Use JB Account option in (Extensions) | ReSharper | Help | License Information
• login to your JetBrains account. For more details, see the documentation: activate AI Assistant.

Note: it's not possible to activate an AI license via offline activation code.

7. Open AI chat

Select (Extensions) | ReSharper | AI Assistant | AI Chat from the main menu to open the AI Assistant tool window and follow the instructions from AI Chat.

The following article can be useful: How to collect ReSharper logs for AI Assistant troubleshooting.