Yu Kok Yong

Problem Recurring error logs such as: Failed to notify AiPlatformLicenseListener Failed to put event about license update to the queue: listener=AiPlatformLicenseListener, result=FAIL_CANCELLED T...

Problem Repeated system crashes due to high CPU utilization. Investigation points to the salt-minion service as a primary contributor to these spikes. Cause The salt-minion service, part of the Sal...

Problem User was unable to start up the JetBrains IDE Services server for the first time. The application connected to the local PostgreSQL database, but fails with an error to "Review the DB migra...

Problem A user cannot log in to JetBrains Account through the Toolbox App using an SSO/Auth module configured by their organization, such as Entra ID or Okta. The login page does not offer the orga...

Question How should proxy settings be configured for IDE Services On-Premises, and is the configuration in ides.config.javaOpts sufficient? For example: javaOpts: "-Xmx1g -Xms256m -Dhttp.proxyHost=...

Background/Situation Due to security compliance concerns, the user wants to minimize data exposure when importing and synchronizing groups from Microsoft Entra ID to JetBrains IDE Services On-Premi...

Problem In the Manage License window of a JetBrains IDE, attempts to activate a license through a license server (Standalone License Vault or IDE Services License Vault) fail with an "Authorization...

Problem ReSharper may repeatedly prompt users to sign in again or show unexpected session timeout messages. Resolution Update ReSharper If you are using a version earlier than 2026.1.1, update t...

Problem When attempting to activate an IDE's license, the user encounters an error message: "Cannot invoke "java.security.KeyStore.size()" because "this.myKeyStore" is null." Cause The error indica...

Problem The error "Failed to load server config: Unexpected error" is occurring, and the logs indicate the following message: Authentication provider returned 401 UNAUTHORIZED: {"type":"about:blank...