Yu Kok Yong

Question Does the previously used IDE Services server URL stored in the IDE cache refer to the license saved in the <ide>.key file located in the %APPDATA%/Roaming/JetBrains/ folder? How does the l...

Problem Users are receiving repetitive emails with the subject "Action required: Your JetBrains IDE Services license key has changed," even though the new license has already been activated and the...

Question In IDE Services Cloud, how to permanently delete the automation token generated in the Configuration -> Automation Tokens section? It seems the deleted token still remains in the "Deleted"...

Question How to permanently delete users that are shown as "Deactivated" in IDE Services Cloud? The "delete" icon in Users is greyed out, and it says, "The users are managed by the identity provide...

Problem All users are unable to log in fall into login deadlock. IDE Services consistently returns the following error message: "Invalid request. Please try again or contact your administrator. azu...

Problem When starting JetBrains IDE Services Demo after updating docker-compose.yml to the latest version (2026.0.1.366), a "Session expired" error is displayed, and users cannot access the license...

Question What exactly are "Hub" and "Hub Auth Module"? How do authentication modules like Hub and JetBrains Account work within IDE Services Cloud & standalone License Vault Cloud? Should we disabl...

Problem Unexpectedly high license consumption was observed across several users within the organization. Users are reporting excessive active usage durations that seem inconsistent with actual IDE ...

Problem Users are unable to update or download JetBrains IDE via the Toolbox app. Additionally, the IDE Services was initially accessible only via the Edge browser, but access through other browser...

Problem Despite being in the correct user group and having a functional connection to the IDE Services instance, the user was unable to acquire a JetBrains IDE license (e.g. IntelliJ IDEA) with The...