Resolving Lost Access to JetBrains IDE Services Admin Account

Question

How to regain access to manage the JetBrains IDE Services when receiving error messages related to permissions?

Answer

If user is unable to access and manage the JetBrains IDE Services due to permission-related issues, such as encountering messages like "To obtain a license, contact your administrator" or "403: Woah, you can't touch this!", follow the steps below:

1. Verify User Profiles: Ensure user is logging in using the correct credentials. In some cases, they may have multiple profiles linked to their account, such as:

   • An admin profile linked to their JetBrains Account (JBA credentials).
   • A regular user profile linked to an OAuth 2.0 app login, which might be set as default in a user's organization.

2. Access the Login Options: Use this link to manually select the authentication method for logging in:

https://<ide-services-domain-name>.oauth.jetbrains-ide-services.com/loginOptions

3. Switch to Admin Profile:

   • Ensure user logs in using the admin profile linked to their JetBrains Account credentials.

4. Adjust Permissions:

   • Once logged in as an admin, navigate to the user management settings in Hub.
   • Update the permissions of the regular OAuth 2.0 user to provide them with admin-level access as needed.

5. Confirm Access:

   • Ensure that the changes take effect and verify that user can now manage the JetBrains IDE Services without encountering permission errors.

Following these steps should resolve the login and management issues related to the IDE Services admin account.

Note: If problems persist, contact JetBrains Technical Support for further assistance.