Frequent Re-authentication Issue on an IDE (Other than ReSharper)

Problem

Users experienced issues with activated licenses in an IDE (e.g. IntelliJ IDEA), where frequent license re-authentication requests occur almost daily.

Cause

The issue lies in the expired enterprise session in Toolbox App, which prevents the IDE from retrieving the required access token.

Resolution

1. Open the IDE Services URL https://<instanceName>.jetbrains-ide-services.com directly in a browser on the affected machine. Ensure that the user can access the IDE Services web UI and log in successfully from a browser.

2. Verify whether the user is connected through VPN/corporate proxy when the issue occurs. If so, ensure the VPN/corporate proxy connection does not interfere with the necessary connection between IDE Services, Toolbox App, and IDE (e.g. IntelliJ IDEA).

3. Check the proxy settings in the Toolbox App:

   Toolbox App → Settings → Proxy

   Note whether the configuration is set to system proxy, manual proxy, or no proxy.

4. Check the proxy settings within the IDE:

   Settings → Appearance & Behavior → System Settings → HTTP Proxy

   Ensure the configuration is set appropriately (e.g., auto-detect/system proxy, manual proxy, or no proxy).

5. After verifying the proxy settings and VPN status, log out and log back into the Toolbox App and restart the IDE.

6. Test whether the re-authentication prompt still frequently occurs in the IDE. If the issue persists, gather fresh logs from both Toolbox App and IDE and provide them for further analysis.

   • Toolbox App: How to collect Toolbox App logs
   • IDE Services: How to collect IDE logs

Additional Notes

Other possible workarounds: Frequent reactivation prompts in IntelliJ IDEA

For ReSharper: Frequent Re-Authentication Issue on ReSharper