Problem
Users are unable to update or download JetBrains IDE via the Toolbox app. Additionally, the IDE Services was initially accessible only via the Edge browser, but access through other browsers became operational later. Despite this, the Toolbox app logs errors related to incomplete plugin downloads.
Cause
The issue arises from local machine or network environments rather than a problem with IDE Services or the Toolbox app itself. It is attributed to intermittent network instability, which causes the connection to terminate midstream during update/download processes. This could be specific to the user's machine or broader network-related issues. For example:
downloading plugin Terminal(org.jetbrains.plugins.terminal) version 253.30387.92 from https://<organizationName>.jetbrains-ide-services.com/api/marketplace-plugins/pluginManager?id=org.jetbrains.plugins.terminal&build=WS-253.30387.83&uuid=xxx&updatedFrom=253.30387.83
Cannot download 'https://<organizationName>.jetbrains-ide-services.com/api/marketplace-plugins/pluginManager?id=org.jetbrains.plugins.terminal&build=WS-253.30387.83&uuid=xxx5&updatedFrom=253.30387.83': Connection closed at byte 572770. Expected 7053366 bytes.
, response: 200 OK
Resolution
-
Network Environment Check:
- Double-check if VPN, proxy, endpoint protection/antivirus software, or firewall involvement impacting the connection.
- Otherwise, please ensure the network connection is stable and free from disruptions.
- Try performing the same operations on a different IDE, machine, or network to isolate the problem.
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Refer to Documentation:
- Follow Network Access Requirements to guarantee that all necessary endpoints are accessible.
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Additional Troubleshooting Steps:
- If the issue persists, escalate the issue with a detailed environment setup and logs for further support.
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