How to terminate stuck IDE backend on the remote SSH server

October 26, 2026 15:51 Updated

Problem

Unable to connect to the IDE backend.
Gateway connection process is stuck on the "Starting the remote IDE Backend | Checking for already running IDE backend" step.
"Deploy failed" error when connecting from Gateway.

Resolution

Connect to the server using SSH.
Look for the remote-dev-server process in the process list. You can use a task manager such as top or ps command:

$ ps ux | grep remote
...
user       1283 51.9 41.2 8372812 3349984 ?     Sl   13:55   2:04 /home/user/.cache/JetBrains/RemoteDev/dist/1a6222f5b0ca6_ideaIU-242.19533.56-aarch64/bin/remote-dev-server run /home/user/development/spring-petclinic-kotlin

Terminate the process using a task manager or kill command.

$ kill <Process ID>

Note: It is highly not recommended to stop a properly working IDE this way. It can break IDE caches and project indexes.

Now you can try to connect to a remote IDE from Gateway again. If the problem remains, please contact support and provide additional details:

Problem description with details about your server (OS, default shell).
Logs from the local and remote side.