Question
How to securely share logs, snapshots, or other system information with JetBrains technical support?
Answer
To assist with troubleshooting, the JetBrains technical support team may request system or configuration files such as logs or CPU snapshots.
- For files up to 10 MB, attach them directly to the YouTrack issue or to your support conversation. To restrict access to JetBrains staff only, set the Visible to option under the comment field to the jetbrains-team user group.
- For files larger than 10 MB, upload them to the JetBrains Uploads service. After uploading, share the generated upload ID in your communication with the JetBrains support team.
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