Blank page for administrators in IDE Services after low-memory incident

Question

Why do some administrators see a blank page when opening the IDE Services application?

Answer

This can happen when the IDE Services server was previously running with insufficient memory and browsers cached incomplete JavaScript files. Even after the server memory is increased and the correct files are served again, affected browsers may still use the outdated cached files.

Resolution steps:

1. Clear the browser cache or perform a hard refresh:
   • Windows: Ctrl + Shift + R
   • Mac: Cmd + Shift + R
2. Open the IDE Services application again.
3. Verify that the page now loads correctly.

If the problem continues, collect a HAR file to capture browser activity during page load for further investigation.