Joe Gallelli

Problem Users are experiencing intermittent errors when attempting to retrieve licenses from the License Vault, accompanied by the error message indicating that the license server response did not ...

Problem Adding a large number of users into the priority user section in IDE services requires adding users individually, making the process inefficient. Cause There is no existing functionality to...

Overview If you sign in to JetBrains Toolbox App using your company’s IDE Services / License Vault organization account and the SSH / Remote Development option (and previously opened JetBrains Gate...

Problem User profile attributes (including name/display name changes) are not synchronized as expected when using Okta provisioning with JetBrains Hub. Cause SCIM provisioning was not configured co...

Problem Display names for OKTA users are not correctly displayed in JetBrains License Vault after logging in via SSO. Cause The issue arises because the displayName attribute mapping in Hub's SAML ...

Problem The JAVA_TOOL_OPTIONS environment variable does not persist across Helm chart upgrades, causing IDE Services to crash and restart after each deployment. Cause [Optional] The JAVA_TOOL_OPTIO...

Problem Users experience frequent reactivation prompts (every 3 to 10 minutes) when using IntelliJ IDEA with both KeyCloak and LDAP authentication. Additionally, license connections are intermitten...

Problem Requests from dynamic egress IPs (e.g., 18.201.1.131) for IDE Services Cloud were observed, leading to uncertainty regarding IP allowlisting for OAuth server configurations protected by fir...

Question Can assigning an AI Enterprise license from an IDE Services Cloud automatically assign an IDE license through License Vault on the same server? Answer Assigning an AI Enterprise license t...

Issue When running tbe-launcher.bat, the following error is received: Input line is too long The syntax of the command is incorrect Cause the .bat file is dynamically creating the path to the files...