To fix a problem, JetBrains technical support team may request a wide range of information about your system or configuration (e.g. logs or CPU snapshots).
Files under 10 MB in size can be attached right into the tracker issue (if you do not want the attachments to be publicly accessible, limit the attachment visibility to jetbrains-team user group only using the Visible to option under the comment field).
You can also send small files (up to 2 MB) via email: rider-support@jetbrains.com (or any other support/sales email you are communicating with).
JetBrains Upload service
Large files can be shared via our Uploads server. Attach the ID of your file to your conversation with a support engineer.
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