Qodana Cloud shows the expired license after purchase: new license not activated

Problem

A new Qodana license was purchased, but after signing in to Qodana Cloud the organization still shows only the previous (expired or trial) license. There is no visible option to add or switch to the newly purchased license, and scans remain blocked as if no valid license is present.

Cause

The purchased license was not activated. Buying a license does not automatically attach it to a Qodana Cloud organization. Until the license is activated and linked to an organization, that organization keeps showing the previously used license, which may already be expired.

Resolution

Activation is performed by the license owner, that is the person set as the contact during the purchase of the Qodana license.

1. Open the mailbox of the license owner and find the email with the subject Action required: Activate your license.
2. Follow the activation link in that email. It opens the Enjoy your new license page.
3. On that page, choose one of the following:
   • Link the license to an existing organization in which the license owner has the Owner role: click Continue with <organization name>.
   • Create a new organization for the license: click Create new organization.
   • Hand activation to someone else: click Transfer activation link to another person, enter the recipient address in Email to transfer activation link, and click Transfer. The recipient then receives a new activation link and completes the activation. The original license owner keeps receiving all purchase-related emails.

After activation, the organization shows the new license and scans are enabled again. Activation must be completed with the same email address that owns the license.